- Ship to an address within the United States (including U.S. territories)by USPS Mail.
- Orders will be shipped within 3-10 working days depending on your location.
- A tracking number will be provided for tracking.*( If you live in an apartment building please make sure you indicate your Apt number or buzzer code as part of your address.)
- Orders that are not accepted at the time of delivery and are returned to our warehouse will incur shipping charges.
International Shipping (outside Canada & U.S.A.)
Kelate4Life guarantees prompt processing, safe delivery, and FedEx tracking for your order.
Orders that are not accepted at the time of delivery and are returned to our warehouse will incur shipping charges.
Customers are responsible for any additional customs fees, duties, and taxes upon delivery. Customs restrictions and warranty issues prevent us from shipping to every international location.
Shipment not allowed to your country for any reason and is returned to us, will be credited to us.
However we cannot credit you for the Shipping & Handling cost, this also isn’t reimbursed to us.
Return of Merchandise
We will gladly refund you for the product returned within 30 days from the date of purchase, provided the product has not been opened and the protection wrap is in place. The cost of shipping is not included in refunds.
Restocking Fees Will Apply As Follows:
- 1-30 days: No restocking fee
- 30-90 days: 20% restocking fee
- After 90 days: No return is allowed
- Refunds will be issued in the same tender as originally purchased or a credit may be posted on the account with us toward your next purchase.
- All returns must contain a Return Merchandise Authorization (RMA) number to be properly credited. Request an RMA.